Shipping Regions
1.1 We generally deliver to specific countries and regions only. Please check our website or contact customer service for the exact areas we serve.
Shipping Methods
2.1 We typically use courier companies or postal services for delivery.
2.2 Available shipping methods and options may vary depending on your location and selections. You can choose your preferred method at checkout.
Delivery Time
3.1 Delivery time depends on your region, selected shipping method, and other factors. An estimated delivery window will be shown at checkout.
3.2 Please note that the estimated time is for reference only. Actual delivery may be delayed due to shipping issues, customs clearance, weather conditions, etc.
Shipping Fees
4.1 Shipping fees vary based on your region, chosen shipping method, order weight, and size. The exact fee will be displayed at checkout.
4.2 We occasionally offer free shipping promotions. Applicable terms and conditions will be clearly stated during the promotion period.
Remote Area Surcharge
5.1 Certain remote, outlying, or hard-to-reach areas may incur an additional remote area surcharge charged by the courier.
5.2 This surcharge (if applicable) will be automatically calculated and displayed at checkout. We are unable to waive or absorb this fee.
International Shipping Notes
6.1 International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These fees are the recipient’s responsibility and are not included in our shipping charges.
6.2 Delivery times for international shipments are longer and can be affected by customs procedures. We are not responsible for delays caused by customs.
6.3 Some items (e.g. liquids, batteries, magnets) may have shipping restrictions for international delivery. Such items will be noted on the product page.
Tracking & Signature
7.1 We will provide a tracking number so you can monitor your parcel’s status in real-time.
7.2 For security, some deliveries require a signature upon receipt. If no one is available, the courier may leave a notice for rescheduling or self-pickup.
Lost or Damaged Parcels
8.1 If your parcel is lost or damaged during transit, please contact our customer service immediately. We will do our best to assist you.
8.2 Please understand that investigations and resolutions for lost/damaged items may take some time. Thank you for your patience.
