Shipping Regions
1.1 We generally deliver to specific countries and regions only. Please check our website or contact customer service for the exact areas we serve.
Shipping Methods
2.1 We typically use courier companies or postal services for delivery.
2.2 Available shipping methods and options may vary depending on your location and selections. You can choose your preferred method at checkout.
Delivery Time
3.1 Delivery time depends on your region, selected shipping method, and other factors. An estimated delivery window will be shown at checkout.
3.2 Please note that the estimated time is for reference only. Actual delivery may be delayed due to shipping issues, customs clearance, weather conditions, etc.
Shipping Fees
4.1 Shipping fees vary based on your region, chosen shipping method, order weight, and size. The exact fee will be displayed at checkout.
4.2 We occasionally offer free shipping promotions. Applicable terms and conditions will be clearly stated during the promotion period.
Remote Area Surcharge
5.1 Certain remote, outlying, or hard-to-reach areas may incur an additional remote area surcharge charged by the courier.
5.2 This surcharge (if applicable) will be automatically calculated and displayed at checkout. We are unable to waive or absorb this fee.
International Shipping Notes
6.1 International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These fees are the recipient’s responsibility and are not included in our shipping charges.
6.2 Delivery times for international shipments are longer and can be affected by customs procedures. We are not responsible for delays caused by customs.
6.3 Some items (e.g. liquids, batteries, magnets) may have shipping restrictions for international delivery. Such items will be noted on the product page.
Tracking & Signature
7.1 We will provide a tracking number so you can monitor your parcel’s status in real-time.
7.2 For security, some deliveries require a signature upon receipt. If no one is available, the courier may leave a notice for rescheduling or self-pickup.
Lost or Damaged Parcels
8.1 If your parcel is lost or damaged during transit, please contact our customer service immediately. We will do our best to assist you.
8.2 Please understand that investigations and resolutions for lost/damaged items may take some time. Thank you for your patience.
運送地區
1.1 我們提供的運送服務範圍通常僅限特定國家或地區。請至官網查詢或聯絡客服確認是否提供您所在地區的運送服務。
運送方式
2.1 我們通常使用快遞公司或郵政服務進行運送。
2.2 運送方式及可選項目會因您所在地區而異，結帳時可選擇適合的運送方式。
運送時間
3.1 運送時間取決於您所在地區、選擇的運送方式及其他因素，結帳頁面會顯示預計送達時間範圍。
3.2 預估時間僅供參考，實際送達可能因交通、海關、天氣等不可控因素而延誤，敬請見諒。
運費
4.1 運費會根據您所在地區、運送方式、訂單重量及尺寸而有所不同，結帳時會清楚顯示實際運。
4.2 我們不定期推出免運費活動，具體條件及規則將於活動期間詳細說明。
偏遠地區附加費
5.1 部分偏遠地區、山區、離島或快遞難以到達的地址，物流公司會額外收取偏遠地區附加費。
5.2 若有此費用，系統會在結帳時自動計算並顯示，恕無法由本公司吸收或取消。
國際運送注意事項
6.1 國際訂單可能需繳納進口關稅、增值稅及海關清關費用，該等費用由收件人自行承擔，本公司運費不包含這些費用。
6.2 國際運送時間較長，且可能因海關查驗而延誤，本公司無法控制或承擔海關延誤之責任。
6.3 部分商品（例如液體、電池、磁鐵等）有國際運送限制，相關商品頁面會特別標示。
追蹤與簽收
7.1 包裹出貨後我們將提供運單追蹤號碼，您可隨時查詢包裹最新動態。
7.2 部分包裹需有人簽收以確保安全。若無人在家，快遞可能會留置通知單，請依指示重新安排送貨或自行取件。
遺失或損壞
8.1 若包裹在運送過程中遺失或損壞，請立即聯絡客服，我們會盡快協助處理。
8.2 遺失或損壞案件需進行調查及處理，可能需要一些時間，感謝您的耐心等待。
